TERMS & CONDITIONS

PROVIDING CLARITY UPON YOUR SELF HEALING MASTERY JOURNEY

By navigating and using this website, you acknowledge that you have read and agree with the terms of use here specified.

COACHING + MENTORING

1. Refunds or Money-Back Guarantees

You have every reason to feel confident and trust in working with ASHRA® to solve your biggest challenges whilst learning the art of self healing embodied mastery. When you purchase any of our coaching programs or any of the single sessions are NON- REFUNDABLE but can be rescheduled to a later date mutually discussed between you & THE CHALICE® 

2. Payment Plans

For your convenience, we offer a payment plan for our coaching programs. If you decide on this option, you can pay for monthly payments reflective of the checkout feature of payment plan, instead of all upfront when finalising your experience as part of THE CHALICE® tribe.  

We do not offer payment plans for single sessions.

3. Cancellation Policy

If you have to cancel an appointment, we ask that you honor ASHRA® time commitments and other fellow clients, by canceling no less than 72 hours before the session. That gives other fellow clients the opportunity to take your time slot.

Once you cancel, you can reschedule the session at your earliest convenience but please try to schedule on a date that is very close to the date you canceled (so we keep our regularity and progress going in a steady way).

In the event you cancel same day without communication you will forfeit the session. Honoring all parties sovereignty in the exchange - this is to ensure everyones time, energy & alignment is being honored.  

4. Expiration of Coaching Sessions

When you purchase a single coaching and healing session with ASHRA®, you have 6 months from the time of purchase to book your appointment.

For our premium coaching services you have 2 months from the time of purchase to book the first appointment and 6 months to complete the entire program.

5. Confidentiality

We have a strict code of ethics when it comes to client confidentiality. What is discussed during your coaching sessions stays absolutely between you and Christina.

If ASHRA® ever wishes to discuss any of your breakthroughs or insights in a public setting (like when writing an article or shooting a video), she will only do so upon written consent from you. And even then, when ASHRA® discusses client breakthroughs in public (to help others on their healing journeys), she always anonymizes personal information.

6. Transfer of Services 

We do not offer at this time transfer of service. Please select with consideration of the commitment to self when choosing a coaching, retreat or workshop as change of mind will not be refundable or transferable. 

RETREATS

1. Payment Options

You can choose to pay the entire retreat fee upfront or we offer a payment plan, for your convenience: due to the nature we use different resources, retreat companies globally for all our travel destinations & ultimate immersive experiences terms & conditions will vary to each retreat. Please check with the provider when booking a retreat to ensure you are aware of the policy & procedures they follow that are separate to THE CHALICE®

2. Cancellation Policy

If unforeseen circumstances require you to cancel your retreat, there are a few options available:

Up to 5 months before the retreat date: A credit will be provided less a $599 administrative fee. Credits will be processed within 30 business days. We are not responsible for payments made to third parties such as airlines, hotels, transportation, etc.

4 months before the retreat date: A full credit will be provided less a $599 administrative fee if one of the following two circumstances are satisfied within 30 business days of cancellation: (1) The retreat holder is able to find his/her own replacement for the exact dates for which the retreat holder was scheduled and said replacement confirms his/her attendance or (2) THE CHALICE® is able to find an individual to replace the retreat holder and he/she confirms attendance with a minimum 50% deposit.

3 months or less before the retreat date: No credits will be provided. No exceptions will be made.

Please keep in mind that a “Credit” refers to the retreat fee, not to any expenses incurred outside the retreat. You assume the risks associated with traveling to an international retreat, such as flight delays, missed connections, and hotel accommodations.

We try our very best to accommodate your needs once a retreat is booked, but there are a lot of moving parts to a successful retreat (like hotel, travel, on-the-ground transport) that we cannot be held liable for, should you choose to cancel the retreat.

3. What’s Included With The Retreat Fee

1-on-1 work with ASHRA®  & Associates, hotel (during the retreat), all meals, on-the-ground transportation, outdoor activities together, travel planning (if you request it), bonus 30 min post-retreat coaching session with ASHRA® The activities vary and are customized for each client, depending on what they need at the time of their retreat.

2. What’s Not Included

The base daily fee does not include flights, tourist activities, or any hotels and meals outside of the official retreat dates, and on-the-ground transportation needs outside the retreat dates.

3. Risks Assumed By Client

Although our team assists with trip planning and logistics, we are not responsible for any issues or costs arising from the activity of traveling, such as delayed flights, missed connections or lost luggage. In the event that a flight is delayed or missed, the client assumes responsibility for any lost retreat days.

Compensation for travel issues can be taken up with each individual airline but it is the responsibility of the client to seek fair compensation for any losses with the airlines themselves.

PRIVACY POLICY 

We treat all of your information with integrity & respect.

ASHRA® & THE CHALICE® (“company”, “we”, or “us”) respects your privacy and treats your data with utmost respect.

This privacy policy governs your access to and use of this website https://chalicealchemy.com including any functionalities and services offered through this website, as a user.

It is our commitment to comply to the best of our ability with applicable data protection regulations, especially the European Union’s General Data Protection Regulation (‘GDPR’), where applicable.

This privacy policy refers to two separate privacy issues, as seen below.

1. Client-Coach Confidentiality. ASHRA® operates under a strict privacy policy as a clinician and coach. The content of your coaching sessions will never be revealed, nor will any personal information regarding your work together. On occasion, ASHRA® may wish to share your success story of healing and coaching, but will only do so upon written consent from you.

2. Personal Information. We collect personal information such as your name, orders, mailing or billing address and email. This information is used strictly for the purposes of processing transactions, personalizing your experience, improving customer support, and sending periodic emails (which you can unsubscribe from at any time). We do not sell, trade, or transfer your information to any outside parties.

When accessing this website, we will learn certain information about you – both through your orders or through any other voluntary action on your part. This privacy policy applies to information we collect on this website and via email, or other electronic messages between you and the website.
Please read this policy carefully before using this website.
By using this website or by agreeing to the terms and conditions when this option is made available to you, you accept and agree to abide by the Privacy Policy.
If you do not want to agree to the terms of this Privacy Policy, you must not access or use this website.

INFORMATION WE COLLECT

WEBSITE CONTACT FORMS

We collect information that you submit by using our forms, responding to surveys, commenting on the website, , using the search bar, or when ordering a product or service.We use this information to deliver the service or product, to improve our overall performance and your customer experience, and to provide you with offers, promotions, or information.

GOOGLE ANALYTICS

We use Google Analytics to better understand how people navigate our website. When people visit our website, behavioral information about their visit (which pages are seen, how long they spend on a specific page) is sent anonymously to Google Analytics. However, the data is not personal in nature, meaning there is no way to identify individuals from the data.We use this information to deliver the service or product, to improve our overall performance and your customer experience, and to provide you with offers, promotions, or information.We ensure that no personal data is ever shared with our analytics provider (Google) and since this data is not personal in nature, we do not specifically ask for your prior consent.

COOKIES

Cookies are small text files placed in the memory of your browser when you visit a website. Cookies allow a website to recognize a particular device or browser. This technology is used by most websites in order to gain insight into how the services are being used and how to improve the performance and personalization of a user’s experience.If you do not wish for our website to use cookies, you can remove those cookies in your browser’s “settings” section. By using our website, you are consenting to the use of cookies.

EMAIL INFORMATION

If you choose to correspond with us via email, we may retain the content of that email, along with your email address and our responses to you. If you are coaching with ASHRA® and use email to communicate, you are fully protected by client-coach confidentiality and your emails are secured. We are committed to keeping your email confidential and do not share this information with any 3rd party. Our emails provide the opportunity to opt-out, by hitting the unsubscribe button located at the footer of each email.

HOW YOUR DATA IS PROTECTED

We use commercially reasonable methods to ensure the security of your data, such as using Standard Security Protocols and using reputable 3rd party vendors. Some of the information you may enter on our website (such as a credit card number) may be transmitted securely via Secure Sockets Layer (SSL). Credit card information is never transmitted via email.

For website security, we use software programs to monitor network traffic and identify unauthorized attempts to log-in or cause damage to the website. This ensure that our website remains secure and fully available to all its users.

POLICY CHANGES

We make sure to post any updates to our Privacy Policy directly on this page. If we make any material changes to this Policy, we will notify you in at the email address that you have provided us with. The date in which this policy was last revised is located at the bottom of this page. You are responsible for keeping your email up to date and for checking periodically on this website for any changes to the policy.

VISITOR RIGHTS UNDER GDPR

If you’re within the European Union, you have certain rights under the General Data Protection Regulation. Those rights include:

  1. We will retain the information you choose to provide us until you ask us to delete it, we decide to cease using our existing data providers, or we decide that the value of retaining the data is outweighed by the costs of retaining it.
  2. You have the right to request access to your data and either rectify it or erase it.
  3. You have the right to seek restrictions on the processing of your data.
  4. You have the right to object the processing of your data and request the portability of that data.
  5. You have the right to withdrawal your permission for us to process your data.
  6. You have the right to lodge a complaint with a supervisory authority that has jurisdiction over GDPR relation issues.
  7. We require only the information that is reasonably required to enter into contract with you.

CONTACT US

We are here to serve you and work very hard to make your experience on this website a real success. We welcome your comments and questions and respond to them within 72 hours. To connect with us, please contact us via our contact page. 

By using our website, you are agreeing to the terms specified on this page.